Showing posts with label Social Media Presence. Show all posts
Showing posts with label Social Media Presence. Show all posts

Thursday, June 12, 2025

YOUR Travel Business Social Media?


If your business is in the travel industry or benefits in any way from it, you need a strong social media presence..




As we're in peak vacation season, it may actually not be too late to reach vacationing families right now before the end of summer.

New data shows that vacationing consumers are likely going to check out social media about their destination. They're going to do other travel-related research online, too.

According to data from the Global Web Index, nearly 1 in 4 people (23 percent) going on vacation use social media to research products to buy ahead of their trip. That figure goes up for vacationers with children. A family on vacation heads to social media to do pre-trip research 31 percent of the time.

A further dive into the numbers shows how these vacations are using social media to find what they want. And it also shows what they're doing when they get online.



Social Media for the Travel Industry

Here's how you can get your social media presence in shipshape to appeal to vacationers:

Set Up a Page

It sounds simple and in most cases, it is. Make yourself a checklist of things you'll need to complete your profile and start posting things about your brand and the products you sell. According to the data, 27 percent of vacationing families visited a brand's social media page in the last month.

And 25 percent of families going on vacation "Liked" or followed a brand they clearly connected with on social media.



Consider an Ad Campaign

If your business is new to social media, you may want to consult a professional or expert before launching a social media ad campaign. It could end up being a costly venture that nets insignificant results if you're headed into uncharted waters.

But if you have a handle on something like a Facebook Ad campaign, vacationers aren't avoiding this content either. The Global Web Index data showed that 18 percent of the nearly 1,000 vacationing families clicked on sponsored content they saw on social media.

Guest Authored By Joshua Sophy. Joshua is the Assistant Editor for Small Business Trends and the Head of Content Partnerships. A journalist with 17 years of experience in traditional and online media, Joshua got his start in the newspaper business in Pennsylvania. His experience includes being a beat reporter covering daily news. He eventually founded his own local newspaper, the Pottsville Free Press, covering his hometown. Joshua supervises the day-to-day operations of Small Business Trends' busy editorial department including the editorial calendar and outgoing assignments. Follow Joshua on Twitter.





If your business is in the travel industry or benefits in any way from it, you need a strong social media presence..


    • Authored by:
      Fred Hansen Pied Piper of Social Media Marketing at YourWorldBrand.com & CEO of Millennium 7 Publishing Co. in Scottsdale, AZ.. I work deep in the trenches of social media strategy, community management and trends.  My interests include; online business educator, social media marketing, new marketing technology, skiing, hunting, fishing and The Rolling Stones..-Not necessarily in that order ;)

    Monday, May 26, 2025

    Own & Apologize For YOUR Social Media Fail?


    Hootsuite founder and CEO Ryan Holmes is a passionate advocate on the topic of why executives need to be active on social media. But for a brief moment this year, he became a case study in how that can go wrong..

    Since then, Holmes has been trying to be an example of how to respond and recover from a very public embarrassment of his own making. But it turns out that for Holmes, this public pratfall was far from being the most difficult moment during his tenure as CEO.



    During an interview this summer, Holmes said that there have been lots of tough calls he's had to make behind closed doors as he tries to fulfill the lofty expectations facing one of Canada's most notable startups. Chief among them: having to overhaul his entire management team when the company's growth was stalling two years ago.

    "I loved that team that got us to that level," he said. "So it was hard as a leader to say you're not the people to get us to the next level."

    Holmes was in Paris this summer for the Viva Technology conference where he was talking about Hootsuite as well as the publication of his new book, The 4 Billion Dollar Tweet: A Guide for Getting Leaders Off the Social Sidelines.

    The title refers to a tweet from President Trump about cost overruns for new presidential planes that briefly wiped about $4 billion off the market cap of Lockheed Martin. Holmes' message is that executives cannot afford to ignore the conversation happening around their businesses and brands on social media. Rather, they need to be active participants.




    Holmes has always practiced that mantra by developing his own strong presence on social media.

    However, he found himself on the wrong side of this equation in February following the publication of a Bloomberg story that challenged the valuation of Hootsuite.

    Hootsuite was founded in Vancouver in 2008 as the era of social media was coming into full bloom. Hootsuite offered a platform for people and companies to manage their social media presence across the rapidly expanding and evolving landscape of social media services.

    Hootsuite was hot and has raised $246 million in venture capital. Because it was based in Vancouver, it gained extra notoriety in a country hungry for its own startup success stories. Unconfirmed reports had the company riding that momentum toward an IPO, possibly this year.

    Then in February, Bloomberg published an article under the headline "Hootsuite: The unicorn that never was." Hootsuite had a reported valuation above $1 billion after its last round of VC in 2014. The company had neither confirmed nor refuted this. Bloomberg cited sources saying the real valuation was between $700 and $750 million, and implied that Hootsuite executives had been somewhat deceitful about the issue of valuation.



    That prompted this now infamous exchange on Twitter between Holmes and the reporter:


    "I’m not proud of this," he said on stage at Viva Tech. "It was something rash I did."

    Cue social media backlash, made all the more fierce because the culprit, Holmes, was head of a social media company and thus should have known better. "It's an example of what happens when it goes wrong," he said.



    Holmes later apologized for the tweet. He said that was the most important thing he learned from the incident.

    "Own it," he said. "And when you need to apologize, apologize." If there is good news, it's this, according to Holmes: "The news cycle moves on. It does pass."

    If there was another disappointment for Holmes, however, it was that the personal misfire overshadowed the renewed success of Hootsuite. The company has been making big inroads among corporate customers, which has reignited its growth. And it can boast of new partnerships, like the one announced this week to integrate Hootsuite with Adobe's Creative Cloud.



    It's a big turnaround from 2015 when it seemed the Hootsuite growth story had hit a wall.

    Holmes recalled that the company had fallen short for a couple of quarters on its own sales targets. The company was losing out on deals to larger customers and wasn't seeing current customers expanding use of its product.

    "I had an executive team that got us to here in seven years," he said. "It's very few people that could do that. But what I realized after we missed a couple of quarters is that I don't know that we've got the right people at the table. The playbook was used up."

    So he cleared out the executive ranks and started building a whole new team. That also included laying off 65 employees, which led to another brief moment of social media infamy for Holmes.

    On Instagram, he posted a picture of his hand holding a drink with the caption: "Cheers to my homies." What was intended as an homage to the ex-employees was blasted for being insensitive before he took it down.



    Still, the overhaul soon paid off.

    The new executive team included a handful of top names with deep experience in tech and digital media, including a new chief marketing officer who had worked at Juniper Networks and Macromedia; a new chief financial officer from OpenText, Canada's largest publicly traded software company; and a new head of sales who had worked for 20 years at companies such as SAP.

    Hootsuite began ramping up integrations with new services, such as Dropbox. It introduced new pricing packages to target enterprise users. It made some targeted acquisitions. It launched a $5 million developers fund to extend third-party applications for its own platform. And it began focusing even more on international expansion, including opening new offices in Sydney.

    By the middle of 2016, the company said it was cash-flow positive. "We've come out the woods in a really good position," Holmes said.

    That momentum has been helped by the continued shift to digital advertising and the growth of social platforms like Facebook, Instagram, and Snapchat.



    "The industry is growing up and budgets are growing," Holmes said. "Brands" understanding of social has come a long way."

    And that was the main message he had in Paris this summer: Executives and brands need to get in the game.

    In a sign of just how fast things continue to evolve, Holmes has speculated that the title of his book may already be dated by recent events. Last week, in a random rant, President Trump tweeted:




    That temporarily sent Amazon's stock tumbling, wiping out about $6 billion on market value. Bad news for Amazon. But it does nicely serve to emphasize Holmes' message about why the financial impact of social media is only going to escalate from here on out.


    Guest Authored By Chris O'Brien. Chris is based in Toulouse, France, where he is conducting a three-year, government-backed study to determine how much cassoulet, butter and wine a single human can consume on a daily basis. Previously, he covered Silicon Valley for 15 years as a reporter for the San Jose Mercury News and the Los Angeles Times and he still has the talking sock puppet to prove it. Every day, he wonders what would happen if people in Silicon Valley knew how much less expensive it is to live in the south of France.





    "Own it," Holme's said. "And when you need to apologize.. Apologize!"

    If there is good news, it's this, according to Holmes: "The news cycle moves on. It does pass.."


      • Authored by:
        Fred Hansen Pied Piper of Social Media Marketing at YourWorldBrand.com & CEO of Millennium 7 Publishing Co. in Loveland, Colorado. I work deep in the trenches of social media strategy, community management and trends.  My interests include; online business educator, social media marketing, new marketing technology, skiing, hunting, fishing and The Rolling Stones..-Not necessarily in that order ;)

      Friday, April 11, 2025

      Finding YOUR 'Warm' Ecommerce Customers?



      Four Simple ways to use social media to find 'warm' ecommerce customers..

      These 'warm' customers are just like Goldilocks' -- interested in the porridge that's 'just right.' They're also exactly the people you want to target.



      Back in the good old days, businesses drove commerce by buying ads in the local newspaper, renting space on a billboard or calling people out of a phone book.

      Customers came to a physical storefront to do their shopping, and each business had a very limited geographical sphere that it worked in.

      What a different world we have today: Many businesses don't have a physical storefront or even see their customers. They sell to people all over the planet, and instead of buying ad space in the local paper, they compete for SEO rankings.

      As the world of commerce continues to change, the role of social media in that world has only become bigger. The average person in 2018 spent 45 minutes on social media every day, and the trend toward shopping online straight and even getting there direct from social media sites continues to grow. Already, companies without a social media presence are starting to seem irrelevant.

      Of course social media platforms are packed with all kinds of people, but as the leader of an ecommerce business, you probably know that most of those people shouldn't concern you. Instead, your main source of growth is going to come from the golden and sometimes elusive "warm" customer.



      You know who these people are: people with whom you already have at least a fledgling relationship.

      They know about your brand; they may follow you on social media; they just haven't bought anything -- yet. Though other customers have their good points, "Goldilocks" should be your focus when you're building up your customer base. Aim for the porridge that's not too hot (current customers who have already bought), not too cold (people with no knowledge of or interest in you), but just right.

      The problem is, it can be tricky finding these warm customers. Sure, you're checking your follower lists and website traffic. But what exactly do you look for? What can you do to help them take the next step and buy?

      Here are a few ideas to help you find them among the social media crowds:



      1. Take advantage of all of Facebook's nifty tools.

      Though most companies have a Facebook page and use the platform for paid advertising, few have taken the time to figure out how useful some of the platform's analytic tools actually can be.

      If you set up a Facebook pixel to track your website traffic (and online store purchases), you can later use that data to target your social media advertising directly at the people using your site.

      You can also use Facebook to create lookalike audiences, where you take an audience you already know (people who have already purchased from your store, for example) and set Facebook to target users most similar to that audience. This means people of a similar age, interests and demographics; these are the audience members already "warmer" to you than the average Joe.

      Last, you can create audiences on Facebook based on their engagement. Target people who have interacted with your Facebook page or Instagram business profile before, and you'll be able to catch those leads who find your brand attractive enough to have checked out your social media presence.



      2. Make impulse buying easier on Pinterest and Instagram.

      Very often, "warm" customers are already following your social media channels or looking at your posts; they just haven't committed enough to take the plunge and buy.

      Platforms like Pinterest and Instagram, used in the typical fashion, add lots of steps to the buying process and make it difficult. If your potential customers have to click through a generic link in your Instagram bio, then search up the item they want on the site itself, odds are they aren't going to make the effort.

      Luckily, new features on both Pinterest and Instagram enable customers to buy products straight from the app. So, start using product pins on Pinterest, and make sure that your website is optimized for the Pinterest buy button. Instagram's equivalent feature, Shopping on Instagram, lets followers buy straight from the feed.

      If you use these tools right (and don't overuse them), your "warm" customers will find it much easier to give your company a try.



      3. Get people to engage by running a promotion or contest.

      Amazon CEO Jeff Bezos once famously said, "Your brand is what people say about you when you're not in the room." In that light, your goal on social media should be to get your customers to do the talking for you -- in a good way.

      One of the most effective ways to engage current (and prospective) customers is by running a promotion or contest on your channels. Followers may share this with their friends, who'll share with their friends; and before long you'll have a long list of referrals -- of "warm" customers.

      Lance Essinos, online marketer and host of The University of Adversity podcast, said you get bonus points if you expand your promotion to include other businesses. When I reached out to him for comment, he replied in an email: "People are much more likely to act on advice or recommendations from friends they trust.

      "That applies to normal referral situations, but it also applies to cross-promotions with other businesses," Essinos wrote. "In effect, the other business has a big group of friends that like them and follow them, and they're recommending you and your business to that friend group. It's a total win-win for creating good relationships with customer leads"



      4. Become a thought-leader in your customers' sphere.

      One of the biggest characteristics "warm" customers can offer you is that they're often looking for information and answers, but not products.. at least yet. As Facebook's Mark Zuckerberg once said in an interview with Time magazine, "Advertising works most effectively when it's in line with what people are already trying to do."

      "Already trying to do" are the operative words here; they describe "warm" customers trying to find answers to their problems. These are people willing to go to a little effort to find the information they need -- so you need to be there with the answers.

      Start a blog and focus your content on helping to solve their problems. Boost the exposure of your posts by publishing or sharing on your social channels. The more unique and high-quality your content is, the more awareness and loyalty you'll get from your customers. Soon enough, they'll be buying things on your site.

      Guest Authored By Lucas Miller. Lucas is the founder and CEO of Echelon Copy LLC, a media relations agency based in Provo, Utah that helps brands improve visibility, enhance reputation and generate leads through authentic storytelling. Follow Lucas on Twitter.





      "So, dive in to building up an impressive social media presence (and marketing to the right customers through it). Yes, it's a process of trial and error. And it takes time and testing to figure out the right way to reach those already looking for what you have to offer. However, with the right tools and know-how, you'll likely find that connecting to the "warm" customers who'll grow your company will only get easier.. -LucasMiller


      • Post Crafted By:
        Fred Hansen Pied Piper of Social Media Marketing at GetMoreHere.com & CEO of Millennium 7 Publishing Co. in Loveland, CO. where I work deep in the trenches of social media strategy, community management and trends.  My interests include; online business educator, social media marketing, new marketing technology, skiing, hunting, fishing and The Rolling Stones..-Not necessarily in that order ;)

      Wednesday, January 30, 2019

      Maximize YOUR Social Media Conversions?


      Eight tips to maximize social media conversions..

      According to Statista, there were roughly 2.7 billion social media users all around the world in 2017 and in each succeeding year this figure is expected to rise for about 7%. That's why every social media marketer should consider their growing audience as an excellent opportunity for their marketing campaigns.

      However, amidst the sea of opportunities, social media can be complicated and nothing is ever static. Things quickly come and go and interests can shift from one object to the next.



      Why Is A Social Media Strategy Important?

      Developing a social media strategy is like creating a roadmap that guides you in all your planning and activities in various social media platforms. It lets you stay on track with your original intentions.

      According to a Wells Fargo/Gallup Small Business Index survey, approximately 56% of business owners don't have a social media strategy. But marketers who set goals and milestones are 466% more likely to experience success.

      Three essential traits define the most successful brands on social media:

      --They know their audience well.
      --They know how to thrive on competition.
      --The reach prospects in various social media platforms.

      Moving forward, we've come up with different strategies to grow in your niche and increase your conversion rate through social media marketing.



      Schedule Your Social Interaction Right

      One of the most significant benefits of social media is that you can have many followers from all over the world.

      But with that, it's not always easy. Trying to interact with people is a challenge especially if you live in different time zones.

      That's why you need to schedule your interactions with your social media followers during peak times of the day ‒ these are usually the hours that most of your audience is online.

      So be consistent. Regularly interact with your audience whether through automated tools or in person. Over time, this can help build your brand loyalty and boost your conversions.



      Create Attractive Yet Informative Content

      Ideally, you need to create and develop a type of social media content that is useful to your audience, something that offers a solution and is considered valuable to them.

      While trends and all sorts of gimmicks may generate a certain degree of buzz and curiosity for some time, it isn't sustainable.

      The bottom line is that people will always want solutions.</p><p>They want to experience relief from their particular pain points; they want answers from a particularly complicated question that helps them achieve a goal or overcome a hurdle.

      Your post doesn't have to be long and drawn out to be considered informative, either. Short and sweet is the key.

      But some businesses tend to struggle with this because they struggle to find their expertise in a particular field. That's why it's crucial to become an expert and know what you are talking about. That way, it's easier for you to find legitimate solutions in your niche.

      Related Article: YOUR Video Content Is King?


      Reshare Your Content

      If you come up with a material that's worth sharing, then schedule it for future shares.

      To ensure maximum efficiency, the type of content that you need to share should be compelling and unique to your audience. For example, if you come up with a product video that's worth sharing again in the future then why not consider taking on a different question, snippet, or quote from the same material?

      Again, the type of content that you create all points to the same source. You're just reshaping the material that's already existing and turning it into something unique.

      Whenever you're sharing a piece of content for the second or third time, try to tweak your message. Ask your readers a question or get a quote from the post. That way, you don't come off as if you're spamming.



      Optimize Your Posts For Each Social Channel

      You have to be aware that each social media platform handles various texts and images quite differently.

      Therefore, you need to know the various strengths and weaknesses of a particular social media network, so that you can learn from it by adding variety into your content.

      For instance, Facebook posts that have pictures generate 53% more likes than the average post. Meanwhile, posts that have images in LinkedIn get 98% more comments.

      There's no denying it ‒ people respond well to visuals. So try to produce almost every single piece of sharable content with high-quality images.



      Don't Forget Social Sharing

      Social sharing is a vital aspect if you want to create a robust online community. It builds traffic on your site and helps you achieve your marketing performance goals.

      Here are the additional benefits of social sharing:

      --Builds your brand as an industry expert by providing users with useful content, resources, news, and ideas.
      --Enhances your social visibility within the community, helping you get into the radar of prospects, users, and potential partners.
      --Excellent, sharable content generates the best conversations.
      --Makes it easier to find your target audience.
      --Builds great customers relationships and loyalty.



      Use Social Media To Build Trust

      If you want to attract a large following and boost your conversions, you need to build trust for your brand. The highest conversion killers are a lack of trust and credibility.

      The good news is, social media can be a powerful trust device, assuring potential customers that it's okay to buy from you. Prospects perceive a brand that has a high social media engagement as a measure of integrity and authority.

      Maintaining an active social media presence will always be a crowd puller that shows your followers interested in your brand, attracting new and old buyers alike.

      Allow Social Logins

      More and more businesses let people sign up in their social accounts, making accounts more manageable and paving future visits to a site.

      Because social media channels is a demonstration of new social interaction, you need to facilitate this kind of communication in many ways as possible.



      Utilize Data Analytics

      Maintaining an active social media presence isn't enough as it won't generate ROI for you. If you want to improve your conversions on social media, you have to know first what's working and what is falling short in your expectations. That's why you need to track your performance for social media content, shares and likes using data analytics.

      Utilizing tools like Google Analytics helps you monitor real-time results on your social media campaign. It removes the unnecessary guesswork from data analysis and gives you results that are real and relevant.

      When you regularly analyze and monitor data, you'll know which posts are working from the ones that don't. You can make necessary changes, helping you find the right kind of audience, the right message to send out and the right time of the day to post. As a result, you're creating better conversions.

      Guest Authored By Suzy Viola. Suzy is a social media marketing specialist and a photographer. She loves sharing her knowledge and interest to everyone that led her to become a freelance writer. The topics that she writes about are social media strategies and eCommerce marketing that helps a business grow. Follow Suzy on Twitter.





      "Maintaining an active and robust social media presence is a fantastic way to improve your conversions over time. Note, however, that getting the results you want does take time, so you need to be patient and develop a more systematic approach.

      Aside from that, you need to continuously analyze your data and improve your social media efforts to stay on top of your game.." -SuzyViola


      • Post Crafted By:
        Fred Hansen Pied Piper of Social Media Marketing at GetMoreHere.com & CEO of Millennium 7 Publishing Co. in Loveland, CO. where I work deep in the trenches of social media strategy, community management and trends.  My interests include; online business educator, social media marketing, new marketing technology, skiing, hunting, fishing and The Rolling Stones..-Not necessarily in that order ;)